1 Soi Rat-U-Thit 200 Pi 2 At Grand Mercure Phuket Patong
Shalimar
520 m
207-7,8,Soi Patong Beach Lodge
Sansabai restaurant
560 m
Soi Ratuthitsongroipi Song
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Quiet environment
Friendly staff
Small rooms
Poor dining options
6.2/10
Nice
Rooms
6.0
Location
8.8
Service
6.7
Dining
5.0
Guest reviews
6.2/10
based on 10 reviews
6.9
6.9/10 based on 134 reviews
Carl
United States,
October
2024
7.2/10
I had a decent stay at this hotel, where the location was really convenient, close to Patong Beach and various shops and restaurants. The staff were friendly and helpful, which made my experience better. However, the rooms were a bit noisy due to their location, and the dining options left much to be desired with limited choices. Overall, it's a solid option but not without its flaws.
Rooms
7.0
The rooms had everything I needed but were a bit noisy at night, which detracted from the comfort.
Service
9.0
The staff were incredibly friendly and accommodating, always ready to help with anything I needed.
Location
10.0
The location is fantastic, really close to Patong Beach and various shopping facilities, making it easy to get around.
Dining
5.0
The breakfast options were quite limited, and the overall dining experience was not very impressive.
Facilities
6.0
The amenities were basic, and while the pool area was decent, it didn’t stand out.
Jade
United Kingdom,
September
2024
7.4/10
The hotel is in a fantastic location with easy access to restaurants, shopping, and the beach, making it super convenient. The rooms are clean and comfortable, and the staff is friendly and helpful. However, the dining options were rather basic and not very exciting. Despite that, the overall value for money was decent.
Rooms
7.0
The rooms were clean and comfortable, though I did find them to be a bit smaller than I'd expected from the pictures.
Service
9.0
The staff were excellent, always polite and ready to assist, which really made the stay enjoyable.
Location
10.0
The location was really great; everything I needed, from restaurants to the beach, was within a short walk.
Dining
5.0
Dining was quite basic and didn’t meet my expectations, as the options felt quite repetitive.
Facilities
6.0
The hotel facilities were decent, but nothing standout that I would rave about.
Phillip
United States,
August
2024
6.6/10
The hotel is situated in a great location, conveniently close to Patong's main street with plenty of restaurants and shops nearby. My room was comfortable and clean, although it didn't quite match the pictures I had seen, which was a bit of a letdown. The service could be more welcoming, but I did appreciate the effort of one friendly staff member. Overall, it offers good value for money despite a few shortcomings.
Rooms
7.0
I had a comfortable and clean room, but it didn't have a balcony and didn't quite look like the pictures.
Service
6.0
The service was hit or miss; most staff were expressionless, but one lady was very nice and helpful.
Location
9.0
The location is really great, with restaurants, markets, and the beach all within a 10 to 15-minute walk.
Dining
5.0
The dining options were very basic and repetitive each day, making it feel like a waste of money.
Facilities
7.0
Facilities were decent, but nothing stood out as exceptional.
James
United Kingdom,
August
2024
5.4/10
The hotel is in a relatively good location, just a bit off the main beach strip but still within a 15-minute walk to Patong Beach. However, the rooms were quite small compared to the pictures and lacked some basic amenities. The service was a bit frustrating due to issues with our booking, but overall, I found the staff to be friendly and helpful. It’s a decent stay for the price, especially for those seeking a quiet environment away from the hustle and bustle.
Rooms
5.0
The rooms were really small and not like the pictures, which was disappointing. However, they were soundproof and somewhat comfortable.
Service
6.0
The service was a bit of a hassle. We faced issues with our booking and cancellation fees, but the staff tried to assist us where they could.
Location
7.0
The location is a little bit off the main beach strip, which made it quieter and more relaxing, but it was a 15-minute walk to Patong Beach.
Dining
5.0
The dining options were quite poor and seemed like a waste of money; I would recommend trying local restaurants instead.
Facilities
5.0
There didn't seem to be many facilities available, but the basics were covered.
Quiet environment
Small rooms
Thomas
United Kingdom,
July
2024
6.4/10
The hotel has a great location, just a short ten-minute walk to the beach and close to Patong's main street with plenty of restaurants around. The rooms were clean and provided what I needed, but they weren't the most comfortable. The friendly staff was a highlight, always ready to help, though the overall service was a bit inconsistent. Dining options were limited and didn't feel worth the money, so I would suggest checking out local places instead.
Rooms
7.0
The rooms were clean but could use some updating; they had the essentials but weren't the most comfortable.
Service
6.0
The staff was friendly and helpful, although some aspects of the service felt a bit lacking.
Location
9.0
The hotel had a convenient location, just a 10-minute walk to the beach and close to markets and restaurants.
Dining
5.0
The dining options were quite limited, which was disappointing and felt like a waste of money; better choices can be found nearby.
Facilities
6.0
Facilities were decent but nothing standout; they served their purpose.
John
United States,
July
2024
6.2/10
My stay at the hotel had its ups and downs. While the location is fantastic and really close to the main shopping centers and the beach, I found the rooms to be quite small and not as clean as I hoped. The staff was incredibly friendly, which made a positive difference, but the dining options were lacking. Overall, it's a convenient spot, but it could use some improvements in room quality and dining variety.
Rooms
5.0
I found the rooms to be very small and not what the pictures showed. Unfortunately, they also weren’t very clean, with dirty towels present.
Service
7.0
The staff was super friendly, but there was a mix-up with my reservation when the manager claimed I had canceled it.
Location
9.0
The hotel's location is amazing, as it’s within walking distance to the beach, shops, and restaurants.
Dining
5.0
The dining options were unfortunately poor, with a limited menu that could have been better.
Facilities
6.0
The facilities were okay, but nothing special stood out. It felt basic overall.
Diana
United Kingdom,
June
2024
6.0/10
The hotel is located pretty close to the main shopping area and various local restaurants, which was a huge plus for me. While the staff were generally excellent and fun to be around, I felt they could have been a touch friendlier and more aware of the extra facilities available to guests. The rooms were quite small and not what I had expected from the pictures. Overall, I enjoyed my stay but it wasn't without its pitfalls, especially regarding the room size.
Rooms
5.0
The rooms were very, very small and nothing like the pictures I saw. The amenities were underwhelming for what I was hoping for.
Service
7.0
The staff were excellent and brought a fun vibe to the place, but I think they could communicate better about the extra facilities available.
Location
8.0
The hotel is conveniently close to shopping facilities and local restaurants, just about 5 minutes away.
Dining
5.0
The dining options could be more varied; it was pretty basic and repetitive for breakfast.
Facilities
6.0
Facilities were decent but didn't really have anything that stood out as spectacular.
Dennis
United States,
June
2024
6.8/10
The hotel was in a decent location, just a 10-minute walk from Patong Beach and plenty of restaurants. My room had a good mountain view and a spacious balcony, which I loved, but it wasn't as big as I expected from the photos. The staff was really friendly and accommodating, though I ran into a little trouble when I needed help late in the evening. The breakfast was pretty basic and could definitely use some improvement. Overall, the price felt fair for what I got, but there were some aspects that could have been better.
Rooms
7.0
My room had a big balcony and a nice mountain view, but it wasn't as spacious as I thought it would be.
Service
8.0
The staff was very friendly and accommodating, even if I had a small hiccup when I needed help late in the evening.
Location
9.0
The hotel is conveniently located just a 10-minute walk to Patong Beach and close to a variety of restaurants.
Dining
5.0
The breakfast was quite basic and pretty much the same every day, which was a bit disappointing.
Facilities
6.0
The facilities were okay, but nothing particularly stood out during my stay.
Karen
United States,
June
2024
6.4/10
The hotel had a beautiful and classy balcony view that I absolutely adored, but the room itself wasn't as big as I expected and didn't quite match the pictures I had seen. The location was great, just a short walk to Patong Beach and close to shops. However, the dining options were pretty limited and honestly not worth my money; I would recommend finding local restaurants instead.
Rooms
7.0
The room featured an amazing view and a lovely balcony, but it was not as spacious as I had hoped.
Service
6.0
The staff was generally helpful but at times seemed a bit dismissive regarding requests.
Location
9.0
The hotel is in a convenient spot, just a 15-minute walk to Patong Beach and close to markets and dining options without being too noisy.
Dining
5.0
Dining was a letdown; the breakfast was limited and not very filling, making it a waste of money.
Facilities
6.0
The facilities were decent, but nothing really stood out as luxurious or modern.
Lucy
United Kingdom,
May
2024
5.6/10
I had a mixed experience at the hotel. On the positive side, the swimming pool was great and offered a good spot for relaxation. However, the rooms were quite small and didn't match the pictures I saw. The air conditioning also wasn't working very well, so it was a bit uncomfortable. Still, I would consider staying here again due to its amenities.
Rooms
5.0
The rooms were very small, nothing like the pictures, and the air conditioning wasn't working properly.
Service
5.0
I had a disappointing encounter with the staff, who were quite rude, and they tried to keep my deposit without reason.
Location
8.0
While it seems far at first, the location is actually quite convenient, within walking distance to the beach and the mall.
Dining
5.0
I found the dining options to be rather disappointing and a waste of money; I would recommend trying local restaurants instead.
Facilities
8.0
The hotel had a great swimming pool, which was one of the highlights of my stay.
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